One of the most important aspects of any business is customer service. To ensure repeat customers a business needs staff with the necessary skills, knowledge and ability to provide to deliver excellent customer service. This course is designed to provide participants with the knowledge, skills and competencies of providing excellent customer service in every department of a business. This will enhance the prospects of gaining employment in any industry.


Upon successful completion you will have obtained a highly valuable single subject diploma. This certificate combined with other awards can lead towards University entry to first or second year. Holders of this fully accredited  qualification  greatly increase their chances of employment and promotion within a related sector. 

Customer Service

course type
Number of Weeks
    • Applicants must have Leaving Certificate, LCA or equivalent.
    • Holders of a QQI Level 4 Award are also eligible to apply.

    • Mature learners (over 23) may be exempt from the above academic requirements.

    • In addition applicants will have to undertake an interview

    • Funding available for social welfare recipients 

    • IELTS level 6 is recommended for this course