Customer Service
Customer Service
Single Subject Diploma Qualification
Award:: QQI Level 5
Start Dates: Jan 11th
Days: Thursday
Course Length: 10 weeks
Time: 7pm-9pm
Enhance your skills and employment prospects by completing our 4wk customer service course. Upon successful completion you will have obtained a highly valuable single subject diploma. This certificate combined with other awards can lead towards University entry to first or second year. Holders of this fully accredited qualification greatly increase their chances of employment and promotion within a related sector.
For companies both big and small wishing to enhance the skills of their staff this is an excellent opportunity to increase customer satisfaction through providing comprehensive training that will lead to professional helpful high quality service.
Customer Focus
One of the most important aspects of any business is customer service. To ensure repeat customers a business needs staff with the necessary skills, knowledge and ability to provide to deliver excellent customer service
Course Objectives
To provide participants with the knowledge, skills, competencies of providing excellent customer service in every department of a business. This will enhance the prospects of gaining employment in any industry.
Customer Service
10wk Course Overview
The Customer service modules are designed to focus on the key techniques and strategies that ensure a business consistently delivers excellence to their customers.
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What is customer service
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Challenges of Customer Service
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Problem Solving
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Strategy and Formulating a Plan for Success
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Empowerment
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Communications in Customer Service
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Coping with Challenging Customers
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Motivation
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Leadership in Customer Service
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Customer Retention and Measurement of Satisfaction
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Technology and Customer Service
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Excellence in Customer Service
Entry Requirements
I' a paragraph.
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Applicants must have Leaving Certificate, LCA or equivalent.
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Holders of a QQI Level 4 Award are also eligible to apply.
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Mature learners (over 23) may be exempt from the above academic requirements.
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In addition applicants will have to undertake an interview
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Funding available for social welfare recipients
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IELTS level 6 is recommended for this course
